F50 Privacy Policy — User Personal Information Protection
This document explains how f50 collects, uses, stores, and protects the personal information of our platform's users. We are committed to managing your data responsibly and transparently, in line with best practices in data protection.
Last updated: 2026
1. Information We Collect
Account Information
During registration, we collect your username, email address, phone number, and any identity information required for account verification (KYC). This information is used to verify your identity, prevent fraud, and ensure account security.
Device and Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, time zone and language settings. This helps us identify technical issues and optimise the user experience across a range of devices, including Android and iOS smartphones.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction details such as the account holder's name, the last four digits of the bank account number, and transfer details via FPX or Touch'n Go eWallet. We do not store credit or debit card information directly — all transactions are processed through secure, certified payment providers.
Usage Data
We record in-platform activity including games played, bet amounts, login frequency and transaction history. This data is used for fraud detection, service improvement and delivering better customer support.
- Name, email, phone number
- Identity verification information
- Device type and browser
- IP address and general location
- MYR transaction information
- Gaming history and activity
- Cookie and session data
2. How We Use Your Information and Cookies
Why We Use Your Information
F50 uses the information collected solely for the following purposes:
- Account management — handling registration, login, identity verification and profile updates.
- Payment processing — securely verifying and processing deposits and withdrawals in MYR.
- Platform security — detecting suspicious activity, preventing fraud and protecting user accounts.
- Customer support — providing relevant assistance based on your account and transaction history.
- Service improvement — analysing usage patterns to improve platform performance and experience.
- Legal compliance — fulfilling legal obligations including applicable anti-money laundering (AML) requirements.
Cookies & Tracking
F50 uses cookies and similar tracking technologies to enhance the user experience. Session cookies keep you logged in as you browse the platform. Preference cookies save your language settings and display preferences. Analytical cookies help us understand how users interact with the platform without directly identifying any individual.
You can manage or delete cookies through your browser settings. Please note, however, that disabling session cookies may affect certain platform functions, such as your ability to stay logged in.
3. Data Storage, Security & Information Sharing
How We Protect Your Data
All personal information held by f50 is protected with SSL (Secure Socket Layer) encryption, ensuring data is transmitted securely between your device and our servers. Account passwords are stored in encrypted format and cannot be read by anyone — including f50's internal team.
Access to user data is restricted to staff who need it to carry out their responsibilities. All personnel with access to personal data are bound by strict confidentiality agreements.
Data Retention Period
F50 retains personal information for as long as your account is active or as needed to provide our services. Following account closure, certain information may be kept for an additional period to meet legal obligations, resolve disputes or prevent fraud. Data that is no longer required will be securely deleted or anonymised.
Third-Party Sharing
F50 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances: with authorised payment providers to process MYR transactions; with technical service providers that support platform operations; or when required by law or a valid court order.
4. User Rights Over Personal Data
As an f50 user, you have the following rights regarding the personal information we hold about you:
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email. f50 will process your request within a reasonable timeframe and provide the information in a clear, easy-to-understand format.
Right to Rectification
If you find that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details such as your name and date of birth can be updated directly through the profile settings in your account. For changes that require verification, please contact our support team.
Right to Erasure
You may request the deletion of your personal data upon closing your account. However, f50 may need to retain certain information for a prescribed period to meet legal requirements, resolve any outstanding financial obligations or for fraud prevention purposes. We will clearly inform you of which data will be deleted and which must be retained, along with the reasons.
Right to Withdraw Consent
Where data processing is based on your consent, such as receiving marketing communications, you have the right to withdraw that consent at any time. Withdrawing your consent does not affect the validity of any processing carried out prior to the withdrawal.
5. Policy Changes and How to Contact Us
Privacy Policy Updates
F50 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements or platform improvements. Where significant changes are made, we will notify active users via an in-platform notice or their registered email address.
The "Last Updated" date at the top of this document indicates when the most recent changes were made. We recommend checking this page periodically. Continued use of the platform after any policy changes take effect will be considered acceptance of the updated terms.
Contact Us About Data Privacy
If you have any questions, concerns or would like to submit a request relating to your personal data, please reach out to the f50 team via:
- Email: [email protected]
- In-platform support: Log in to your account and use the support chat function
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general enquiries regarding your account and services, please refer to the FAQ us.
Your Data Is Safe with f50
We are committed to protecting your privacy. Create an account today or check our FAQ to learn more about how we operate.
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